Returns & Refunds

The Health Club (https://thehealthclub.in) is owned and operated by Mosaic Wellness Private Limited. It brings together products from Man Matters, BeBodywise and Little Joys; these brands are also owned by Mosaic Wellness Private Limited. This policy applies to orders placed on The Health Club, regardless of which of these brands supplies the product.

Cancelling an order

You may request cancellation through My Orders on the Website at any time before delivery. Where cancellation is available, a Cancel button will appear beside the order. If it is unavailable or you need help, contact us through the Website’s Contact Us or order support facility.

For a prepaid order that has not shipped, an eligible cancellation is refunded to the original payment method. Refunds normally reach that method within 5–7 days after initiation, subject to your payment provider.

If an order has shipped or is in transit, we will ask the logistics partner to return it. The return is typically initiated within 24 hours of cancellation. We initiate the refund once the return has been initiated. If the order is delivered before cancellation takes effect, it cannot be cancelled under this process.

For a cash-on-delivery order cancelled before delivery, no prepaid amount is due for refund.

Cancellation and refund updates

We will notify you by WhatsApp or SMS when a cancellation succeeds and when our payment partner provides a refund reference ID. A refund to the original payment method normally arrives within 5–7 days after initiation; your bank or payment provider may affect the timing.

Returns and replacements

We do not accept routine returns after delivery. If you receive a wrong, missing, damaged or expired product, request a replacement within 7 days of delivery through the Website’s Contact Us or order support facility.

Our support team may ask for the order details, photographs or other information needed to assess the request. Once a replacement is approved, we will create a new order ID and provide an update. This policy does not limit any rights available to you under applicable law.

Refund difficulties and contact

If a payment network failure prevents generation of a refund reference ID, contact us through the Website’s Contact Us or order support facility. We will investigate and, if the refund is valid, send a separate link within 24 hours for you to claim it.

For questions about this policy, use the Website’s Contact Us or order support facility. You may also write to compliance@mosaicwellness.in.